Q. Is setup included in my booking?
Setup is included only if specified in your invoice. Balloon installations and custom event setups are typically included, while standard rental items (tables, chairs, etc.) may not include setup unless requested for an additional fee.
Q. What is required to secure my event date?
A deposit or full payment is required to secure your booking. Dates are not guaranteed until payment has been received.
Q. What is your cancellation policy?
All payments are non-refundable.
Cancellations made more than 7 days prior to the event may be eligible for a credit toward a future booking (excluding custom or specialty items).
Cancellations within 7 days of the event will result in forfeiture of all payments.
Q. Do you offer delivery and setup?
Yes. Delivery and setup are available and will be outlined in your invoice.
Additional fees may apply depending on location, access, stairs, distance, or setup complexity.
Q. Are delivery and setup times guaranteed?
No. Delivery and setup are scheduled within a time window. While we do our best to accommodate preferred times, exact arrival times are not guaranteed.
Q. What happens if my venue has limited access or difficult setup conditions?
Clients must ensure a safe and accessible setup area.
Additional fees may apply for stairs, long distances, tight spaces, or difficult surfaces (sand, grass, etc.).
Q. Are balloons guaranteed to last?
Balloons are temporary décor and are affected by weather conditions such as heat, wind, and sunlight.
Soluna is not responsible for balloon popping, deflation, or damage caused by environmental factors. Outdoor setups are at the client’s risk.
Q. Can I make changes to my setup on the day of the event?
Changes must be requested in advance. Same-day modifications are not guaranteed and may result in additional charges.
Q. Who is responsible for rental items?
The client is responsible for all rental items from delivery until pickup.
Any damaged, missing, or excessively dirty items will be charged at repair or replacement cost.
Q. What condition should rental items be returned in?
Items should be returned in the same condition as delivered, excluding normal wear.
Excessive cleaning may result in additional fees.
Q. What happens if items are not ready for pickup?
All items must be gathered and accessible at the scheduled pickup time.
Failure to do so may result in additional fees or extended rental charges.
Q. Do you offer same-day pickup?
Same-day pickup may be available upon request for an additional fee. Otherwise, items are typically collected the following day or as scheduled.
Q. What happens if equipment is lost, stolen, or damaged?
The client is responsible for full replacement value of any lost, stolen, or damaged items.
Q. Do you require a power source for setups?
Some setups (lighting, certain décor elements) may require access to power. Clients are responsible for ensuring power availability if needed.
Q. Do you travel outside South Florida?
No, at this time, Soluna Events, Balloons & Rentals services Florida only. This allows us to maintain quality, reliability, and timely service for all of our clients.
Q. How far in advance should I book?
We recommend booking as early as possible to ensure availability, especially for weekends and peak seasons.