Terms & Conditions

Information Regarding Your Booking

The following Terms and Conditions apply to all services provided by Soluna - Events, Balloons & Rentals (“Soluna,” “we,” “our,” or “us”). By placing an order, submitting a booking request, or making payment, the client (“Client”) agrees to all terms outlined below. These terms are valid without signature and are enforceable upon booking.

For any questions, please contact us directly.

Payments & Booking

  • A deposit and/or full payment is required to secure your event date.
  • All payments made are non-refundable.
  • No date or services are guaranteed until payment has been received.

Cancellations & Rescheduling

  • Cancellations made more than 7 days prior to the event may be eligible for a credit toward a future booking (excluding custom or special-order items).
  • Cancellations made within 7 days of the event will result in forfeiture of all payments.
  • Same-day cancellations or cancellations after setup has begun will result in full payment being retained.
  • Custom balloon designs, specialty items, and personalized orders are non-refundable and non-transferable.

Delivery, Setup & Access

  • Delivery and setup fees may apply and will be outlined in your invoice.
  • Standard setup includes access to a safe, clear, and accessible area.
  • Client must ensure:
    • Adequate space is available
    • Clear path for setup
    • Permission for setup location
  • Additional fees may apply for:
    • Stairs, long distances, or difficult access
    • Outdoor setups requiring additional materials
    • Specific time requests or delays
  • Delivery and setup times are scheduled within a time window and are not guaranteed to a specific minute.

Client Responsibility

  • Client is responsible for all rented items from the time of delivery until pickup.
  • All items must be returned in the same condition as delivered, excluding normal wear.

Client will be responsible for:

  • Damaged items
  • Missing items
  • Excessive cleaning

*Replacement or repair costs will be charged accordingly.

Balloon Décor Disclaimer

  • Balloons are temporary décor and are affected by:
    • weather
    • heat
    • wind
    • sunlight
  • Soluna is not responsible for:
    • balloon popping
    • deflation
    • damage due to environmental conditions
  • Outdoor installations are done at client’s risk.

Setup Modifications

  • Once installation is completed, design changes or adjustments are not included unless agreed upon in advance.
  • Any additional changes requested onsite may incur additional fees.

Pickup & Equipment Return

  • Rental items must be available for pickup at the agreed time.
  • Items must be:
    • gathered in one location
    • free of debris
    • ready for retrieval
  • Failure to comply may result in additional fees.
  • Late returns or unavailable items will result in:
    • extended rental charges
    • or full replacement cost if not returned

Liability

  • Soluna is not liable for any injuries, damages, or accidents related to the use or setup of rental equipment or décor once delivered.
  • Client assumes full responsibility for use and supervision of all rented items.

Agreement

By booking with Soluna Events, Balloons & Rentals, the client acknowledges and agrees to all terms listed above.